FAQ

 

What types of pet care products do you offer?

We offer a curated selection of innovative pet care products designed to enhance the grooming experience for both pets and their owners. Our product range includes silicone pet grooming gloves and microfiber drying towels, among other high-quality solutions that promote pet health and hygiene.

How do your grooming products improve the grooming experience?

Our grooming products are designed with user-friendliness in mind. For example, silicone pet grooming gloves allow for efficient grooming while providing a gentle massage for pets, which can enhance their overall grooming experience. Microfiber drying towels are highly absorbent, making the drying process quicker and more comfortable for pets.

Are your products safe for all pet types?

Yes, our products are designed to be safe for a variety of pets, including dogs and cats. We prioritize the use of non-toxic materials to ensure the safety and well-being of your pets during grooming.

What is your return policy for pet care products?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please contact us to initiate the return process.

How can I contact customer support for inquiries?

You can reach our customer support team via email at mlamink33@gmail.com. We are here to assist you with any questions or concerns regarding our products or your orders.

Do you offer international shipping?

Yes, we offer international shipping. However, please note that any customs duties or import fees are the responsibility of the customer. We recommend checking with your local customs office for more information on potential charges.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the status of your shipment through the carrier's website.

What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly.

Are there any special care instructions for your grooming products?

To maintain the quality and longevity of our grooming products, we recommend following the care instructions provided with each product. Generally, our silicone grooming gloves and microfiber towels can be easily cleaned with mild soap and water.